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FY2022 First Quarter Performance Indicator Report
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The Quarterly Performance Report provides a snapshot of utility performance. The Scorecard Indicators are categorized by Level of Service areas. The Scorecard Indicators are developed through benchmarking and performance assessments to identify performance gaps and to establish targets to address performance gaps. The Scorecard Indicators Targets are linked to performance benchmarking, the Goals and Objectives, Customer Opinion Survey responses, and Effective Utility Management. The purpose of this report is to provide a one-page snapshot of the utility's performance so that stakeholders can easily gauge how the utility is performing in these Level of Service areas which is consistent with the feedback received through the Customer Conversation forums on reporting preferences.
The report identifies the fiscal year-to-date performance compared to the established target. A status of each indicator is provided in three categories: target achieved, work- in-progress, or target not met. Below is a summary status of the 22 Scorecard Indicators. The following page shows the actual and target performance for all 22 indicators.
Summary Status
On Target / Target Achieved
Work in Progress / Below Target
Target Not Met
18 of 22
4 of 22
0 of 22
FISCAL IMPACT:
None
Level of Service Area
Indicator
FY22 1Q Actual (FY TO DATE)
FY22 Target
Status
Regulatory
Number of Permit Excursions
1
< 5
p
Reported Overflows
< 40
Sewer Use/Wastewater Control Ordinance Compliance
81% Permitted Industrial Users 87% Food Service Est. 99% Dental Offices
> 87% Permitted Industrial Users > 87% Food Service Est. > 87% Dental Office
¢
Reliability
Facility Planned Maintenance Ratios
64% ground water 91% surface water 47% water reclamation
> 60% ground water > 60% surface water > 45% water reclamation
Water System Inspection Effectiveness
282 miles surveyed 561 miles monitored 16 leaks found 14 MGY water loss reduced
> 650 miles surveyed > 2,200 miles monitored > 80 leaks found >75 MGY water loss reduced
Miles of Sewer Line Cleaned
104 miles
400 to 600 miles
Sewer Line Inspection Effectiveness (CMOM 10 Year Target)
814 miles televised
> 795 miles televised
Injury Time
298 hours
< 2,600 hours
Quality
Water Quality Complaints Rate (per 1,000 customers)
1.4
< 3
% of Biosolids to Compost
28%
> 30%
Renewable Energy
24% Bio Gas 6% Solar
> 20% Bio Gas > 5% Solar
Water Consumption
9.8 BGY GW 0 BGY SW
< 18 BGY GW > 16 BGY SW
Customer Service
Wait Time (minutes)
0:31 seconds
< 1 minutes
Contact Time (minutes)
4:07 minutes
< 4 minutes
Abandoned Call Ratio
2%
< 3%
First Call Resolution
97%
> 95%
Bill Exception Rate (per 10,000 Bills)
5
< 8
Finance
Rehabilitation Spending
$6 million
> $64 million
Pipe Infrastructure Emergency vs. Planned Spending
82% Planned 18% Emergency
> 50% Planned < 50% Emergency
Cash Reserves (Days)
297 days
> 350 days
Revenue to Expenditures
78%
> 100%
Expenditures to Budget
112%
< 100%
Performance Key
q
On Target/Target Achieved