ALBUQUERQUE BERNALILLO COUNTY
WATER UTILITY AUTHORITY
BILL NO. R-20-8 |
RESOLUTION
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Establishing One-Year Objectives for the Albuquerque Bernalillo County Water Utility Authority in Fiscal Year 2021 to Meet Five Year Goals
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WHEREAS, the Water Authority’s Budget Policies and Procedures Ordinance specifies that the Water Authority shall annually review and adopt one-year objectives related to the five-year goals for the Water Authority; and
WHEREAS, the Water Authority’s operating budget shall be formulated by the Water Authority’s Executive Director and be consistent with the goals and objectives as established and approved by the Water Authority; and
WHEREAS, the Water Authority’s adoption of goals and objectives will be major factors in determining funding for Water Authority programs and improvements in both the operating budget and capital improvements budgets.
BE IT RESOLVED BY THE WATER AUTHORITY:
Section 1. That the Water Authority adopts the following five-year goals and one-year objectives for Fiscal Year 2021.
GOAL 1. WATER SUPPLY AND OPERATIONS: Provide a reliable, safe, affordable, and sustainable water supply by transitioning to renewable supplies and minimizing long term environmental impacts on the community and natural resources while ensuring the ability of the community to grow in a responsible manner.
Objective 1. Complete Ground Water Plant Preventive Maintenance to Corrective Maintenance ratio to at least 60% of all completed maintenance labor hours by the end of the 4th Quarter of FY21.
Objective 2. Complete Surface Water Plant Preventive Maintenance to Corrective Maintenance ratio to at least 60% of all completed maintenance labor hours by the end of the 4th Quarter of FY21.
Objective 3. Submit annual distribution and treatment data to the Partnership for Safe Water program for inclusion in the program’s annual report of aggregated system water quality data. Maintain individual and combined filter effluent turbidity less than 0.1 NTU more than 95% of time in operation. Continue work on items identified from the Phase 3 Self-Assessment that are not yet considered optimized and submit a progress report to AWWA by the end of the 4th Quarter of FY21. Complete and submit the application for the Phase IV Presidents Award in the Partnership for Safe Water-Treatment by end of the 4th Quarter of FY21.
Objective 4. To improve energy efficiency and reduce operation and maintenance costs, continue deployment of automated meter infrastructure pressure monitoring infrastructure in reduced pressure zones by the end of the 4th Quarter of FY21; Through hydraulic modeling assess opportunities for operational efficiency by eliminating redundant pressure reducing stations in pressure zone 4ER by the end of the 4th Quarter of FY21.
Objective 5. To improve reliability and reduce interrupted water service, exercise 4,000 isolation valves by the end of the 4th Quarter of FY21.
Objective 6. To improve the validated water audit inputs for apparent water loss, test a minimum of 300 small meters to support the water audit and strategic water loss plan by the end of the 4th Quarter of FY21.
Objective 7. As part of the water distribution system preventative maintenance program, pilot a flushing program that uses a systematic approach to flush water lines, filtering the water before returning it to distribution by the end of the 4th Quarter of FY21. Monitor and report the occurrence of complaints before and after flushing to evaluate whether the flushing program improved water quality in the pilot area. Utilize the new unidirectional flushing (UDF) module of the InfoWater hydraulic model to assist the pilot program by the end of the 4th Quarter of FY21.
Objective 8. Work with the Non-Revenue Water Loss Committee on the implementation of water loss control strategies by identifying areas of improvement recommended in the water loss report and reporting activities through the end of the 4th Quarter of FY21.
Objective 9. Locate water leaks by surveying 650 miles of small diameter water lines through conventional leak detection methods and 2,200 miles of small diameter water lines through acoustic leak detection by the end of the 4th Quarter of FY21; Track, evaluate, and report on pilot-scale Echologics acoustic leak detection system on a quarterly basis in FY21. Evaluate current locations for both Echologics and Zonescan leak detection system redeployment, perform fleet-wide Zonescan battery replacement, and mobilize these devices to the decided location by the end of the 4th Quarter of FY21.
Objective 10. Maintain water use at or below 125 gallons per capita per day through the end of the 4th Quarter of FY21.
Objective 11. Develop criteria and evaluate all the possible sites considered for aquifer storage and recovery (ASR) projects by the beginning of the 1st Quarter of FY21.
Objective 12. Track and report conservation education outreach to service area customers and meet the following targets: 1) 100 Irrigation Audits; 2) 45 Meetings with Landscapers; 3) 30 Meetings with Property Managers; and 4) two Water Conservation Open House Meetings by the end of the 4th Quarter of FY21.
Objective 13. To better educate children on the importance of water and resource planning, continue to collaborate with ¡Explora! to design interactive water exhibits for the new STEM center which is planned to open in FY21.
Objective 14. Implement Water 2120 through the end of the 4th Quarter of FY21.
|
Plan |
Status |
Completion Date |
|
Conservation Plan |
Finalized/Being Implemented |
March 2018 |
|
Rivers and Aquifers Protection Plan |
Finalized/Being Implemented |
September 2019 |
|
Groundwater Management Plan |
Draft |
4th Quarter FY21 |
|
Environmental Plan |
Draft |
4th Quarter FY21 |
|
Reuse Plan |
Draft |
2nd Quarter FY21 |
Analyze proposed water conservation rebate compliance with rebate ordinance by the end of the 1st Quarter of FY21.
Objective 15. Implement the Rivers and Aquifers Protection Plan (RAPP), the Water Authority’s source water protection plan through: 1) Updating of the potential sources of contamination (PSOC) inventory with capture zones by the end of the 2nd Quarter of FY21; 2) Tracking and review of site data and documents for priority groundwater contamination sites through the end of the 4th Quarter of FY21; 3) Collaboration and coordination with other agencies, including support of the Water Protection Advisory Board (WPAB) and the Office of Natural Resources Trustee through the end of the 4th Quarter of FY21; and 4) Contracting with the NM Bureau of Geology and Mineral Resources to provide an update to the Middle Rio Grande Basin Water Quality Study by the end of the 4th Quarter of FY21.
Objective 16. Provide leadership and support of the Middle Rio Grande Endangered Species Collaborative Program (ESA Collaborative Program) through: 1) Assisting in the development and implementation of a long-term plan and 2) Participating in the development of adaptive management practices for the program.
Objective 17. Complete acquisition of easements for additional storage in Abiquiu Reservoir by the end of the 4th Quarter of FY21. Continue towards permitting and environmental approvals for storage of native water in Abiquiu Reservoir through the 4th Quarter of FY21.
Objective 18. Initiate analysis and evaluation for storage of San Juan-Chama or native water at various locations in the Middle Rio Grande and report by the end of the 4th Quarter of FY21.
GOAL 2. WASTEWATER COLLECTION AND OPERATIONS: Provide reliable, safe and affordable wastewater collection, treatment and reuse systems to protect the health of the Middle Rio Grande Valley by safeguarding the regional watershed, minimizing environmental impacts, and returning quality water to the Rio Grande for downstream users.
Objective 1. Limit overall permit excursions to no more than 5 operating discharge permit violations through the end of the 4th Quarter of FY21.
Objective 2. Beneficially reuse biosolids by diverting at least 30% of the biosolids to compost through the end of the 4th Quarter of FY21.
Objective 3. Complete Waste Water Plant Preventive Maintenance to Corrective Maintenance ratio to at least 45% of all completed maintenance labor hours by the end of the 4th Quarter of FY21.
Objective 4. Continue work on the Partnership for Clean Water program for the water reclamation treatment to optimize system operations and performance; Continue work on outstanding items identified from the Phase 3 Self-Assessment that are not yet considered optimized and submit a progress report to AWWA by the end of the 4th Quarter of FY21.
Objective 5. Televise and assess the condition of approximately 5% of the small diameter sanitary sewer system by the end of the 4th Quarter of FY21. Confirm that CCTV (“video”) data is uploaded to Maximo and the ITpipes Repository. Provide report summarizing the video data and update the Asset Management Plan to reflect the new data by the end of the 4th Quarter of FY21.
Objective 6. Implement recommendations from the WATS odor and corrosion control model identify potential locations for new chemical stations on the Tijeras and Westside Interceptors by the end of the 4th Quarter of FY21.
Objective 7. Monitor compliance with the Water Authority’s Cross Connection Prevention and Control Ordinance. Prepare update on the implementation of new software program (XC2) by the end of 1st Quarter of FY21. Obtain a compliance rate goal of 75% through the end of the 4th Quarter of FY21.
Objective 8. Monitor compliance with the Water Authority’s Sewer Use and Wastewater Control Ordinance by continuing to inspect, monitor, and take enforcement action for permitted industrial users, septage waste haulers, food service establishments, and dental offices. The compliance rate goal is 87% for each category through the end of the 4th Quarter of FY21.
Objective 9. Implement the Fats, Oils, and Grease (FOG) Policy to reduce impacts on the sewer system by inspecting each Food Service Establishment (FSE) once every three years, working with the Collections section with Sanitary Sewer Overflow (SSOs) investigations, to coordinate efforts to reduce FOG discharges. Track and report the number of SSOs due to FOG compared with previous years through the end of the 4th Quarter of FY21.
GOAL 3. CUSTOMER SERVICES: Provide quality customer services by communicating effectively, billing accurately, and delivering water and wastewater services efficiently based on understanding the needs and perceptions of our customers and the community at large.
Objective 1. Improve customer satisfaction and operational efficiency in achieving the four call-center targets through the 4th Quarter of FY21: 1) Average Wait Time of less than 1:00 minute; 2) Average Contact Time of less than 4:00 minutes; 3) Abandoned Call Ratio of less than 3; 4) First Call Resolution of greater than 95%. Develop a metric for call quality by the end of the 1st Quarter of FY21. Track and report data through the end of the 4th Quarter of FY21.
Objective 2. Improve customer satisfaction by achieving a billing accuracy ratio of less than 8 errors per 10,000 bills through the 4th Quarter of FY21.
Objective 3. Continue implementation of the Automated Meter Infrastructure (AMI) project by replacing 30,000 aging water meters with smart meters to increase revenue, support conservation efforts, and provide better customer service by the end of the 4th Quarter of FY21.
Objective 4. Develop a Strategic Plan for Internal Communications by the end of the 2nd Quarter of FY21. Finalize and begin implementation of the plan during the 3rd Quarter of FY21 and report activities quarterly.
Objective 5. Complete Customer Conversation meetings to engage customers and obtain input from customers on the Water Authority’s activities through the end of the 4th Quarter of FY21.
GOAL 4. BUSINESS PLANNING AND MANAGEMENT: Maintain a well-planned, managed, coordinated, and financially stable utility by continuously evaluating and improving the means, methods, and models used to deliver services.
Objective 1. Expend $61 million in water and wastewater capital rehabilitation and replacement programs to replace aging, high risk assets that are past their useful life by the end of the 4th Quarter of FY21. $1 million shall be dedicated and used for identifying and replacing steel water pipes in critical or poor condition by the end of the 4th Quarter of FY21.
Objective 2. Prepare a report on the status of the implementation of the Reclamation Rehabilitation Asset Management Plan including activities completed and remaining work by the end of the 1st Quarter of FY21. Continue implementation of the Reclamation Rehabilitation Asset Management Plan by planning, designing and constructing reclamation facility improvements through the end of the 4th Quarter of FY21.
Objective 3. Prepare interceptor rehabilitation program utilizing the latest CCTV (“video”) data and submit by the end of the 1st Quarter of FY21. Implement at least one planned Interceptor Rehabilitation project in FY21, and complete at least three interceptor design packages by the 4th Quarter of FY21; Implement at least one planned Small Diameter Sanitary Sewer Rehabilitation project in FY21.
Objective 4. Complete the remaining facility-specific asset management plans and complete an update to the 2011 Comprehensive/Utility Wide Asset Management Plan by the end of the 4th Quarter of FY21.
Objective 5. Review alignment of the Utility Development Guide with applicable rules and ordinances and propose modifications needed by the end of the 2nd Quarter of FY21. Complete a draft of the Utility Development Guide by the end of the 4th Quarter of FY21.
Objective 6. Develop Operating Plans for Centralized Engineering, Field, Water Resources, and Asset Management, to be used to inform/train new staff and for existing staff to use as resource by the end of the 4th Quarter of FY21.
Objective 7. Develop an Asset Management Strategic Plan by the end of the 2nd Quarter of FY21. Establish a baseline of percent complete on the Strategic Asset Management Program (SAMP) Asset Registry and establish target(s) for improved accuracy of data by the end of the 2nd Quarter of FY21. Monitor SAMP Asset Registry accuracy and report status towards achieving target(s) by the end of the 4th Quarter of FY21.
Objective 8. To promote a continued Culture of Security in accordance with the AWWA G430 standard within the Water Authority, develop policies and procedures that include strategies for internal communication and trainings on security-related topics. Track and measure metrics that are directly related to National Infrastructure Protection Plan (NIPP) Water Sector-Specific Plan (SSP) and America’s Infrastructure ACT (AWIA). Conduct at least 2 table-top exercises for security that include representatives from across the organization. Based on the countermeasures identified in Phase 1 of the Water Authority’s Final Security Plan implement at least 5 of the countermeasures by the end of the 4th Quarter of FY21.
Objective 9. Complete the annual update and review of the Comprehensive Information Technology Security Plan and related policies that are aligned with the standards, guidelines, and best practices of the National Institute of Standards and Technology (NIST) Cybersecurity Framework by the end of the 4th Quarter of FY21. Track and measure metrics that are directly related to NIST standards. Incorporate specific standards and policies that directly relate to the utilities Supervisory Controls and Data Acquisition (SCADA) systems.
Objective 10. Complete human machine interface (HMI) selection and a system integrator for the utility’s Supervisory Control and Data Acquisition (SCADA) system by the end of the 2nd Quarter of FY21; Implement both short-term and long-term goals directly tied to the sequencing of migrating to a single SCADA platform for surface water, ground water, reclamation and collections systems by the end of the 4th Quarter of FY21.
Objective 11. Complete the Maximo upgrade by the end of the 4th Quarter of FY21; Migrate all mobile functions to EZMAXMOBILE (“mobile app for work order tracking”), including the Water Authority’s AMR/AMI (“automated meter reading infrastructure”) program, Line Spotting (NM One Call), New Services and Water Lines mobile functions. Enhance SCADA integration to leverage Predictive Failure/Maintenance through the end of the 4th Quarter of FY21.
Objective 12. Migrate all mobile and cellular devices from Verizon to AT&T to leverage FirstNet, AT&T’s public safety priority band for enhanced communication. Utilize AT&T’s Push-To-Talk (PTT) functionality to replace connection to the City of Albuquerque’s citizens band (CB) radio system by the end of the 1st Quarter of FY21.
Objective 13. Complete a gap analysis to identify current and future GIS needs by the end of the 2nd Quarter of FY21. Follow up on action items and report status quarterly through the end of the 4th Quarter of FY21.
Objective 14. Redesign the Water Authority web site, including the customer portal, resulting in a user-friendly, intuitive user experience that provides customers with the ability to complete tasks such as managing their account, monitoring water usage data, and start/stop services. All tasks will be completed and operational by the end of the 3rd Quarter of FY21.
Objective 15. Identify opportunities to apply machine learning to assess current operations by the end of the 2nd Quarter of FY21. Opportunities might include strategies that use predictive analytics on near real-time data for early warning of potential issues and opportunities to integrate capabilities of the Water Authority’s existing modeling tools. Select at least one area to begin development of machine learning applications and start work by the end of the 4th Quarter of FY21. Expand usage of Splunk data analytics tool to implement functions for cyber-security, water quality, and/or asset management by the end of the 4th Quarter of FY21.
Objective 16. Maintain the Compliance Division Regulatory Compliance Permit Matrix and the Regulatory Matrix Status Report to respectively maintain schedules for permit submittals and monitor and report emerging Safe Drinking Water Act (SDWA) and Clean Water Act (CWA) regulations, New Mexico Water Quality Control Commission and Environmental Improvement Board regulations, local laws ordinances, and issues involving emerging contaminants to identify and assess potential impacts on the Water Authority. Provide quarterly reports through the end of the 4th Quarter of FY21.
Objective 17. Collect, monitor, and report weekly, monthly and quarterly key laboratory performance metrics to include: Water Quality Laboratory results approved and reported for each laboratory section (chemistry, microbiology, metals, and external labs), laboratory productivity (results reported per productive hour, results sent to subcontract laboratories in lieu of in-house testing), and the percentage of results reported late (turnaround time). Maintain less than 10 percent results reported late per quarter and provide quarterly results through end of the 4th Quarter of FY21.
Objective 18. Continue to develop LabVantage (“laboratory information management system”) throughout FY21 to increase the automation of data entry to reduce data entry errors and reduce the amount paper used at the laboratory. Begin tracking data entry errors and set target for reduction by the end of the 2nd Quarter of FY21. Develop at least one dashboard to help analysts and management manage samples and reagents by the end of the 4th Quarter of FY21. Expand the collection of electronic data to field analytics, balances, probes, and spectrophotometry instruments stored in the Database of Compliance by the end of the 4th Quarter of FY21.
Objective 19. Utilize the Environmental Monitoring Program to monitor the reliability and consistency of results from Compliance field instrumentation and sample collection techniques. Conduct and report on internal audits of sampling procedures and report results as they pertain to regulatory requirements and standard operating procedures. Issue corrective action response requests as needed and track and report on their progress. Ensure Compliance Division field instruments are calibrated as necessary and that personnel demonstrate proficiency in sample collection and measurement. Monitor and report on CARR closure duration quarterly through the end of the 4th Quarter of FY21.
Objective 20. Maintain accreditation with the American Association for Laboratory Accreditation (A2LA) by addressing any changes resulting from the on-site assessment of the Water Quality Laboratory. Conduct internal audits, Standard Operating Procedure (SOP) revisions, and identify actions to address risks and opportunities as required by ISO/IEC 17025:2017. Implement any changes resulting from the 2019 Methods Update Rule. Track and report on corrective actions and risk assessment responses. Maintain a closure duration of less than 60 days per corrective action response report (CARR) and an average completion of less than 30 days for all CARRs per fiscal year through the end of the 4th Quarter of FY21.
Objective 21. Prepare for the Revised Lead and Copper Rule by developing a system for a lead service line inventory and to identify and track monitoring at all schools and child-care centers in the service area by the end of the 4th Quarter of FY21.
Objective 22. Evaluate water and sewer rate structures to ensure equity within the structures by the end of the 4th Quarter of FY21. Complete an affordability study that utilizes the methodology described in the 2019 report titled “Developing a New Framework for Household Affordability and Financial Capability Assessment in the Water Sector” prepared for AWWA, NACWA and WEF.
GOAL 5. ORGANIZATION DEVELOPMENT: Sustain a well-informed, trained, motivated, safe, organized, and competitive work force to effectively meet the expectations of the customers, community, and Board in accordance with adopted policies and mandates.
Objective 1. Emphasize Employee Recognition through initiatives such as employee incentive awards, on-the-spot awards, and years of service awards through the 4th Quarter of FY21.
Objective 2. Complete two employee wellness challenges per fiscal quarter focusing on nutrition, physical activity and weight loss, and disease and injury prevention to employees with a 60 percent or greater overall completion rate by the end of the 4th Quarter of FY21. Increase time spent stretching to 4,125 hours to improve productivity and wellness of employees by the end of the 4th Quarter of FY21.
Objective 3. Maintain an average utility-wide vacancy rate of no greater than 5% through the end of FY21. Maintain an average number of days to fill positions of 40 days or less and report quarterly through the end of the 4th Quarter of FY21.
Objective 4. To promote a continued Culture of Safety in the Water Authority, provide a variety of job-related safety trainings, opportunities for recognition and safety communications to create awareness and promote good work practices. Create a system to track and report the total hours of safety training offered and percent attendance by working group by the end of the 1st Quarter of FY21. Track and report the hours of training offered and percent attendance by working group through the end of the 4th Quarter of FY21. Reduce injury hours to 2,600 hours or less to improve productivity and reliability of services provided by employees by the end of the 4th Quarter of FY21.
Objective 5. Provide employees with job-related training and monitor hours of training completed. Maintain an average of at least 25 hours of training per employee through the end of the 4th Quarter of FY21.
Section 2. That the Executive Director of the Water Utility Authority shall ensure that these goals and objectives are carried out and integrated with the performance plan and submit a report by Goal to the Water Authority Board at least semi-annually on the progress made toward implementation of the one-year objectives.