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Approving Agreements with Presidio Network Solutions Inc. (INX LLC) for Information Technology Services
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The Water Authority's infrastructure, data network and phone systems are currently shared with the City of Albuquerque as part of a Memorandum of Understanding (MOU), which is renewed on an annual basis. It is the intent of the Water Authority to build its own proprietary network and phone system that is owned and maintained by the Water Authority.
Water Authority Information Systems Department is recommending implementation and management of a data network and phone system in a phased approach. Phase I is the installation of a phone system and related data network items for all downtown offices and the Customer Call Center locations. Phase I implementation cost is approximately $200,000. Capital Improvement Project (CIP) funds for phase I will come out of Fiscal Year 2013 budgeted funding Phase II will consist of all remaining locations for installation of the new phone system and related data network items. Estimated costs for Phase II are $600,000. Fiscal Year 2015 and 2016 CIP funds will be utilized to complete the data network and phone system build out. Managed services will be necessary after implementation to support the new infrastructure and systems. This is estimated to be $200,000/per year.
As the Water Authority continues to rely heavily on cloud or hosts based solutions, and continues to utilize mobile devices for increased efficiency's, it is imperative to have a robust, highly efficient data/phone network.
Presidio Network Solutions Inc. (INX LLC) is the current managed serviced provider for limited telephony and data network systems services. Presidio's knowledge, expertise, continuity and familiarity with the Water Authority environment will streamline the conversion process. Presidio has several state contracts, which will be utilized as part of this endeavor. State Contract # 40-361-13-01744, which is applicable to the telephony and data professional services, and State Contract # 30-805-13-10074, which is for applicable software services needed for the customer call center.
FISCAL IMPACT:
The cost of this proposed agreement is approximately $1,200,000.00
Phase I $200,000.00
Phase II $600,000.00
Yearly Managed services/2 years $400,000.00
The Water Authority has budgeted the CIP resources to cover this agreement. The reduced costs savings will absorb the costs going forward.
ABCWUA - Presidio Network Solutions Inc. (DBA INX LLC)
· Managed Services
o ~ $120,000/yr (timeframe - current/ongoing)
§ Annual Network Management contract (existing network infrastructure)
· VoIP - Phase 1 (City Hall / Compass / Plaza del Sol & NW Service Area)
o ~ $200,000 (timeframe - 1-6months)
§ Installation of voice circuit gateways
§ Installation of network components to support VoIP (router/switches)
§ Installation of VoIP call processing (to support all ABCWUA VoIP phases)
· Setup departmental call flows and testing
§ Installation of VoIP Contact Center - 50 agents (City Hall 1st floor / Plaza / NWSA)
· Installation of Workforce Management and Call/Screen Recording
§ Installation of approx. 265 phones
§ End user training for phones, voicemail, call center and application
§ Installation / integration of centralized fax server
§ VoIP - MS Addendum to cover VoIP/Voicemail/Contact Center (~ $73,000/yr)
· VoIP - Phase 2 (Water Reclamation / SAF / Surface Water)
o ~ $200,000 (estimated timeframe 6-12months)
§ Planning/Development for BoM / Pro Services
§ Upgrade of campus network - WAN/LAN
§ Setup departmental call flows and testing
§ Install / deploy / end user training for phones
o Additional phones and switch replacement (~ $15,000)
· Phase 2b (Reclamation)
o ~ $400,000 (estimated timeframe 12)
§ Disaster Recovery (Reclamation)
§ Core network design and build out
§ Network configuration during Server/Storage relocation/install
§ Addendum for DR location Core Networking equipment
§ Pino Yards
· Relocation of equipment
· VoIP deployment for Pino Yards personnel
§ Wide Area Network / Internet (Final steps for separation from CABQ)
· Install Routers / Security based upon final WAN / ISP carrier decisions/technologies
o Fiber optics (ABCWUA owned)
o Microwave (ABCWUA owned)
o Metro Ethernet / Circuit technologies (reoccurring carrier based options)