Albuquerque Bernalillo County Water Authority - File #: C-23-12

• File #: C-23-12
• Version: 1
• Type: Communication
• Status: Approved
• File created: 5/12/2023
• In control: Albuquerque Bernalillo County Water Utility Authority
• On agenda: 5/17/2023
• Final action: 5/17/2023
• Title: FY2023 Third Quarter Performance Indicator Report
• Sponsors: Albuquerque Bernalillo County Water Utility Author

Date	Ver.	Action By	Action	Result
5/17/2023	1	Albuquerque Bernalillo County Water Utility Authority	Approved	Pass

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FY2023 Third Quarter Performance Indicator Report

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The Quarterly Performance Report provides a snapshot of utility performance. The Scorecard Indicators are categorized by Level of Service areas. The Scorecard Indicators are developed through benchmarking and performance assessments to identify performance gaps and to establish targets to address performance gaps. The Scorecard Indicators Targets are linked to performance benchmarking, the Goals and Objectives, Customer Opinion Survey responses, and Effective Utility Management. The purpose of this report is to provide a one-page snapshot of the utility's performance so that stakeholders can easily gauge how the utility is performing in these Level of Service areas which is consistent with the feedback received through the Customer Conversation forums on reporting preferences.

The report identifies the fiscal year-to-date performance compared to the established target. A status of each indicator is provided in three categories: target achieved, work- in-progress, or target not met. Below is a summary status of the 22 Scorecard Indicators. The following page shows the actual and target performance for all 22 indicators.

Summary Status

On Target / Target Achieved	Work in Progress / Below Target	Target Not Met
18 of 22	3 of 22	1 of 22

FISCAL IMPACT:

None

Level of Service Area	Indicator			FY23 3Q Actual (FY TO DATE)		FY23 Target	Status
Regulatory	Number of Permit Excursions			4		< 5	p
	Reported Overflows			18		< 40	p
	Sewer Use/Wastewater Control Ordinance Compliance			80% Permitted Industrial Users 87% Food Service Est. 99% Dental Offices		> 87% Permitted Industrial Users > 87% Food Service Est. > 87% Dental Office	¢
Reliability	Facility Planned Maintenance Ratios			75% ground water 74% surface water 42% water reclamation		> 65% ground water > 65% surface water > 45% water reclamation	p
	Water System Inspection Effectiveness			536 miles surveyed 1,673 miles monitored 82 leaks found 91.2 MGY water loss reduced		> 650 miles surveyed > 2,200 miles monitored > 80 leaks found >75 MGY water loss reduced	p
	Miles of Sewer Line Cleaned			275 miles		400 to 600 miles	p
	Sewer Line Inspection Effectiveness  (CMOM 10 Year Target)			942 miles televised		> 915 miles televised	p
	Injury Time			2,502 hours		< 2,500 hours	q
Quality	Water Quality Complaints Rate (per 1,000 customers)			3.7		< 3	¢
	% of Biosolids to Compost			27%		> 30%	p
	Renewable Energy			26% Biogas 10% Solar		> 20% Biogas > 5% Solar	p
	Water Consumption			11.0 BGY GW 6.7 BGY SW		< 18 BGY GW > 16 BGY SW	p
Customer Service	Wait Time (minutes)			0:32 seconds		< 1 minute	p
	Contact Time (minutes)			4:24 minutes		< 4 minutes	¢
	Abandoned Call Ratio			1%		< 3%	p
	First Call Resolution			97%		> 95%	p
	Bill Exception Rate (per 10,000 Bills)			9		< 8	p
Finance	Rehabilitation Spending			$71 million		> $75 million	p
	Pipe Infrastructure Emergency vs. Planned Spending			88% Planned 15% Emergency		> 50% Planned  < 50% Emergency	p
	Cash Reserves (Days)			419 days		> 350 days	p
	Revenue to Expenses			87%		> 100%	p
	Expenses to Budget			103%		< 100%	p
		Performance Key
		p	¢		q
		On Target/Target Achieved	Work in Progress / Below Target		Target Not Met