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FY2022 First Quarter Performance Indicator Report
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The Quarterly Performance Report provides a snapshot of utility performance. The Scorecard Indicators are categorized by Level of Service areas. The Scorecard Indicators are developed through benchmarking and performance assessments to identify performance gaps and to establish targets to address performance gaps. The Scorecard Indicators Targets are linked to performance benchmarking, the Goals and Objectives, Customer Opinion Survey responses, and Effective Utility Management. The purpose of this report is to provide a one-page snapshot of the utility's performance so that stakeholders can easily gauge how the utility is performing in these Level of Service areas which is consistent with the feedback received through the Customer Conversation forums on reporting preferences.
The report identifies the fiscal year-to-date performance compared to the established target. A status of each indicator is provided in three categories: target achieved, work- in-progress, or target not met. Below is a summary status of the 22 Scorecard Indicators. The following page shows the actual and target performance for all 22 indicators.
Summary Status
On Target / Target Achieved
Work in Progress / Below Target
Target Not Met
18 of 22
4 of 22
0 of 22
FISCAL IMPACT:
None
Level of Service Area
Indicator
FY22 1Q Actual
(FY TO DATE)
FY22 Target
Status
Regulatory
Number of Permit Excursions|1010|< 5
(
Reported Overflows|1010|< 40
(
Sewer Use/Wastewater Control Ordinance Compliance
81% Permitted Industrial Users
87% Food Service Est.
99% Dental Offices
> 87% Permitted Industrial Users
> 87% Food Service Est.
> 87% Dental Office
(
Reliability
Facility Planned Maintenance Ratios
64% ground water
91% surface water
47% water reclamation
> 60% ground water
> 60% surface water
> 45% water reclamation
(
Water System Inspection Effectiveness
282 miles surveyed
561 miles monitored
16 leaks found
14 MGY water loss re...
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