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Approving an Agreement with SKS.com LLC dba Real Time Solutions to Replace City of Albuquerque Cognos Reporting for Title Companies and Diversion and Return Flow Data, and Complete Phase 2 of the Web Self-Service Portal.
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The Water Authority currently uses the City of Albuquerque's Cognos reporting tool to provide Title Company and diversion and return flow information to customers through the Water Authority's website. The Cognos tool will no longer be supported and the Water Authority must replace this software application. It is the intent of the Water Authority to have Real Time Solutions develop this tool in the new Web Self-Service interface that is currently under development and host the application on the same servers as the Water Authority's website to reduce hosting fees.
The application is comprised of a public Web-Self Service site where customers may login to their accounts. They will be able to see billing information, request electronic bills, see hourly usage on AMI accounts, and enroll for online payments. Also, Customer Service staff members are able help customers on the Web-Self-Service application. This area provides functionality to better assist customers with billing issues.
Real Time Solutions currently hosts both the City of Albuquerque and the Water Authority's website. In addition, they have a state wide pricing agreement (10-000-00-00051AW) with the State of New Mexico, which will be used for this project.
FISCAL IMPACT:
The total cost of this project is approximately $104,000
This is contained in the Capital Budget and will achieve annual savings of hosting fees of $70,000.