t
Approve Change Order Three for the Albuquerque Bernalillo County Water Utility Authority Billing System (CC&B) Upgrade
b
The Albuquerque Bernalillo County Water Utility Authority (Water Authority) issued a Request for Proposals (RFP) to solicit responses from qualified vendors to assist with the upgrade of Oracle’s Customer Care & Billing (CC&B) version 2.2 to 2.6. The project go-live date is scheduled for February of 2019. CC&B is the Customer Information System that supports the billing functions and accounts receivable processes for all water, sewer, and solid waste accounts. Over $241 million in annual revenue is managed through this system. The project plan consists of a technical upgrade, as well as functional enhancements to leverage the new features and functions of CC&B v. 2.6.
This change order is requested to specifically address the City of Albuquerque’s Solid Waste Department’s need to utilize the Online Performance Support System (OPSS) to implement a training program and knowledge transfer system for CC&B version 2.6.
The Solid Waste objectives for this scope of work are:
• Develop a set of training classes to train Solid Waste personnel on using the CC&B application to perform their jobs.
• Implement OPSS and customize the content to reflect Solid Waste business process.
• Incorporate the use of OPSS into the training classes for Solid Waste.
The Water Authority will execute the change order as part of CC&B upgrade SOW and will internally invoice the City of Albuquerque Solid Waste Department for fees applicable to this change order.
FISCAL IMPACT:
Funding in the amount of $280,000 has been approved and appropriated by the City of Albuquerque for the OPPS/CC&B upgrade change order.