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Approve Change Order # 4 for the Albuquerque Bernalillo County Water Utility Authority Billing System (CC&B) Upgrade Specifically related to Documentation, Knowledge Transfer and Training for Albuquerque Bernalillo County Water Utility Authority Staff
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The Albuquerque Bernalillo County Water Utility Authority (Water Authority) issued a Request for Proposals (RFP) to solicit responses from qualified vendors to assist with the upgrade of Oracle’s Customer Care & Billing (CC&B) version 2.2 to 2.6. The Water Authority successfully upgraded the new version of CC&B in February of 2019. CC&B is the Customer Information System that supports the billing functions and accounts receivable processes for all water, sewer, and solid waste accounts. Over $241 million in annual revenue is managed through this system.
This change order is requested to specifically address knowledge transfer and training issues for Water Authority staff, and post go-live support for CC&B version 2.6.
The Water Authority’s objectives for this scope of work are:
• Knowledge Transfer for technical and functional staff to support and utilize Config Tools and Java programming methods.
• A two-week development training workshop conducted to present new framework, technical architecture and programming topics with hands on experience.
• Post Go-Live support for the new technology, features and functionality of
CC&B v. 2.6.
The Water Authority will execute the change order as part of CC&B upgrade statement of work.
Approval of this item shall also serve as delegation of authority for the Executive Director to approve all future amendments to this contract, if any.
FISCAL IMPACT:
Funding in the amount of $140,000 has been approved and appropriated by the Water Authority for this CC&B change order.